FAQ — Kassel Trade™

Last updated: November 2025

Brand: Kassel Trade™ (owned and operated by Kassel Consulting Company LLC, USA)

Business address:
Kassel Trade
438 Pine Glen Ln 
Greenacres, FL 33463
Florida, United States

Customer support: sales@kasseltrade.com - +1 (561) 757-1305

  1. Where do you ship from?
    We ship from warehouses located in the United States. Processing time is 1–3 business days, and standard delivery is typically 4–8 business days within the U.S.

  2. How much is shipping?
    Standard U.S. shipping is calculated at checkout. Orders under 49 USD have a flat shipping rate of 6.99 USD, and orders of 49 USD or more qualify for free standard shipping within the continental United States. Please refer to our Shipping Policy page for the most up-to-date details.

  3. Do you offer returns?
    Yes. We offer hassle-free returns within 30 days of delivery. Items must be unused and in their original condition and packaging. To start a return, contact us at sales@kasseltrade.com and we’ll send you detailed instructions.

  4. How do I track my order?
    As soon as your order ships, you’ll receive a tracking link by email. If you didn’t receive one, contact us with your order number.

  5. My item arrived damaged/defective. What should I do?
    Please email sales@kasseltrade.com within 7 days of delivery with photos of the issue and your order number. We’ll arrange a replacement or refund according to your preference.

  6. Which payment methods do you accept?
    We accept all major cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, and Google Pay. All payments are processed securely via Shopify.

  7. Do you offer exchanges?
    Direct exchanges are not automated. Please return the unused item for a refund and place a new order for the item you prefer.

  8. Can I change or cancel my order?
    We can edit or cancel orders within a short window before fulfillment. Email us as soon as possible with the subject line “URGENT – Change/Cancel” and include your order number.

  9. Are your products safe for food contact?
    Our kitchen items are sourced from trusted suppliers. Where applicable, products are BPA-free and meet common U.S. food-contact usage standards. Please refer to each product page for specific details.

  10. Do you sell on Amazon?
    Yes, Kassel Trade™ also sells on Amazon.com (US). Product availability and pricing may vary between sales channels.

  11. Business information
    Kassel Trade™ is a brand of Kassel Consulting Company LLC (USA).
    Customer support: sales@kasseltrade.com - +1 (561) 757-1305